Job Description

Job Description

Job Description

If you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group. We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment.

WHAT WE OFFER:

• Company paid Life and Accidental Death and Dismemberment Insurance
• Company paid Long Term Disability Insurance
• 401(k) and Roth Retirement plan with Company Contributions
• Medical, Dental, Vision, and additional Life and STD Insurance
• Health Savings Account Plan with company contributions
• Paid time off
• Paid Sick time
• Paid Holidays
• Employee discounts
• And more!

Job Summary:

The Allergy Nurse is responsible for providing quality, compassionate patient care in the clinic setting consistent with Holston Medical Group’s quality practice standards, polices, procedures and customer service expectations. As a member of the clinical staff, the Allergy Nurse will proactively participate in identifying the needs of the patients and will implement methodology as directed to improve both patient clinical experience and care.

Duties/Responsibilities :

• Use patient first values in assisting patients with needs
• Greet patients with compassion and a friendly face
• Taking vital signs, data collection with both written and electronic documentation
• All allergy testing, mixing of serums for testing, mixing of serums for treatment and medication administration
• Accurately assess and record patient vital signs in electronic database
• Prepare patients for testing
• Serve as a Health Educator as directed in the Patient-Centered Medical Home Health Care Delivery Model. Education to include treatment modalities and Anaphylaxis risk
• Obtain prior authorizations and pre-certifications as needed for patients having procedures or tests
• Dispose of contaminated supplies/used items
• Sterilize medical instruments as needed
• Ensure that exam rooms are clean and stocked for patient use
• Maintain both supplies and equipment, proactively work with co-workers to stock
• Attend nurse meetings and other educational opportunities
• Order serums and other medications as needed
• Mail normal labs to patients and call patients with abnormal labs
• Perform customer service checks on patients every 10 minutes
• Change sharps container and biohazard trash
• Ensure to follow policies and procedures set by Holston Medical Group
• Maintain communication with providers to ensure that patents needs are taken care of
• Communicate all office issues with the Nurse Manager/Asst Nurse Manager.
• Ensure that equipment is in operating order (crash cart, defibrillator, autoclave, etc.)
• Mentor new nursing staff and orient to the office
• Responsible for all allergy testing by MQT testing procedure (Modified Quantative Testing), mix allergy serums for testing and mix allergy serums for treatment
• Maintain clinical area to meet site visit standards
• Maintain strict confidentiality in all matters relating to personnel and patient PHI (Protected Health Information)
• Enroll patients in Follow My Health as directed
• May be moved to other offices upon request based upon the business need of Holston Medical Group on an occasional basis
• Performs other duties as assigned

Education and Experience

• High School diploma or equivalent required
• LPN license by the state in which employed or Certified/Registered Medical Assistant
• 3-5 years’ experience

Knowledge :

• CPR certified
• Must possess excellent communication skills
• Ability to work in a team environment and collaborate with others
• Must have completed Basic Allergy Course through the American Academy of Otolaryngic Allergy (AAOA)

Supervisory Responsibilities :

• None

Competencies:

• Accountability – Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving and outside the department/organization.
• Customer focus – knowing the patient needs and acting; accordingly, anticipating needs, and giving high priority to patient satisfaction and customer service.
• Empathy – Showing interest in other people’s feelings, attitudes, and reasoning.
• Integrity – Upholding generally accepted social and ethical standards in job-related activities and behaviors.
• Quality Orientation – Setting high standards regarding his/her work and working environment and acting; accordingly, developing quality standards, continuously evaluating performance, products, and procedures; actively seeking ways to improve quality.
• Strategic Thinking – Understands and processes complex information and exercises sound judgement, considering the situation, the issues, the key players and the levels of authority involved. Proposes courses of action that further the objectives, priorities, and vision of the organization.
• Teamwork – Working as a productive member of a cohesive group toward a common goal and contributing to learn development and effective team dynamics.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability."

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