Job Description

Jack In The Box - ASSISTANT RESTAURANT MANAGER Join to apply for the Jack In The Box - ASSISTANT RESTAURANT MANAGER role at Giants Baseball & Softball Camps Position Summary Responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC), and Brand Promise. Primary responsibilities are to provide excellent internal service, external service, and building restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements. Key Duties/Responsibilities Internal Service: Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels to ensure sufficient development and talent; ensures systems for training employees on workstations are fully implemented and adhered to by management and team members; identifies and develops internal candidates for management and Team Leader. Works with restaurant team to ensure effective execution of "My Promise to You" and the Service Profit Chain; creates a restaurant environment that is friendly, fun, clean, and safe; treats all employees with care and respect; motivates and inspires employees to achieve high performance while adhering to Company procedures; recognizes and rewards employees appropriately. Understands and utilizes JIB systems, processes, and tools; and complies with all state and federal labor laws and regulations. External Service: Manages daily activities to achieve excellence in restaurant operations. Ensures guests receive an exceptional experience by properly training employees and holding the restaurant team accountable for consistently delivering excellent guest service and food quality. Monitors adherence with all JIB systems, procedures, and food safety requirements; reviews practices and modifies as needed to continuously improve the guest experience. Maintains visibility and interaction with guests; responds to guest concerns and complaints in a timely and professional manner, and ensures positive resolution. Maintains a positive brand image by ensuring consistent food quality, guest service, and restaurant cleanliness & maintenance. Serves as a role model for excellent guest service. Higher Profits: Partners with Restaurant Manager in using management information tools to analyze restaurant operational and financial performance, including I&E, quality and service reports, health inspections, HACCP, etc; identifies trends and consults with management on implementing action plans for improvement; uses data to analyze business results; and coordinates with regional and CSC resources as needed. Develops and executes action plans to increase restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business; considers cost/benefit impact of financial decisions and works to protect the JIB brand. Monitors costs and adherence to budget and restaurant goals. Selection Skills/Qualities Fostering the Culture: Demonstrates a passion for the business and pride in Jack in the Box; ability to manage with integrity, honesty, and trust that promotes the Jack in the Box culture and values and embraces the Service Profit Chain and "My Promise To You"; demonstrates high ethical standards; treats employees and guests with respect; and actively listens and communicates timely, clearly, and accurately with management team and team members. Remains calm under pressure and effectively manages in challenging situations. Training/Coaching/Development: Serves as a strong role model who motivates and inspires employees; effectively trains, coaches, and provides time for employees to learn; identifies employees' potential and fosters development for promotion; demonstrates patience and commitment toward development of values, effective job performance, and hands out timely performance feedback. Guest Focus: Is passionate about providing a high-quality guest experience; understands guests' perspectives and focuses efforts on ensuring consistent, quality service that exceeds expectations. Demonstrates guest service techniques and ability to manage in a fast-paced environment. Food Quality/Safety: Demonstrates strong awareness of food quality and safety, and restaurant cleanliness; dedicated to consistently serving great food to guests; demonstrates ability to utilize systems and perform duties within established structure. Business Management: Willing to adjust to multiple demands, shifting priorities, ambiguity and change; understands the importance of change and supports change initiatives; maintains a strong sense of urgency. Makes high-quality decisions based on policy and procedure or knowledge of the setting; exercises discretion and independent judgment; attends to priorities, delegates, follows up; well organized. Performs other related duties, tasks, and responsibilities as required and assigned. Qualifications Education High School Diploma, GED or equivalent required. Associate's or Bachelor's degree preferred. Experience Internal Promote: Minimum of 1+ years as a Shift Leader or 1 year as an Assistant Manager in a customer service environment; must be 100% certified in all workstations. External Recruit: Minimum of 3 years as an Assistant Manager with some P&L responsibility. Knowledge/Skills/Abilities Must be at least 18 years old; complete Assistant Manager training classes; ServSafe certified. Ability to speak, read, and write English effectively; excellent interpersonal skills; basic math; analytical skills; strong organization and planning. Self-starter with initiative; working knowledge of computers and related software; valid driver's license, insurance, and ability to use personal vehicle for deposits and travel. Demonstrates integrity and ethical behavior. Physical Requirements Ability to stand and walk 8595% of shift; lift and carry 1065 lbs; move freely throughout the restaurant; operate restaurant equipment and drive a motor vehicle; operate a computer keyboard. Competencies Organizational Competencies Customer Focus: Dedication to meeting internal and external customer expectations; builds trust and relationships. Dealing with Ambiguity: Handles change and uncertainty well; acts without complete information when needed. Learning on the Fly: Learns quickly, open to change, analyzes successes and failures for improvement. Problem Solving: Uses rigorous logic to solve problems; looks beyond obvious solutions. Position Competencies Composure: Maintains calm under pressure; acts as a stabilizing influence. Confronting Direct Reports: Addresses performance issues promptly and effectively. Developing Direct Reports and Others: Provides development opportunities and feedback. Ethics and Values: Acts with integrity and adherence to core values. Hiring and Staffing: Identifies and hires strong candidates. Integrity and Trust: Builds trust and communicates honestly. Managerial Courage: Provides direct, actionable feedback and handles people issues promptly. Motivating Others: Creates a motivating work climate; delegates and empowers others. Priority Setting: Focuses on critical tasks and removes roadblocks. Drive for Results: Consistently aims for and achieves results. Self-Knowledge: Seeks feedback and self-improvement; receptive to reviews. Sizing Up People: Assesses talent and potential. Building Effective Teams: Fosters teamwork and shared success; encourages open dialogue. Managing Vision and Purpose: Communicates a compelling purpose and rallies support. Reasonable Accommodation Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Referrals increase your chances of interviewing at Giants Baseball & Softball Camps by 2x Sign in to set job alerts for Assistant Restaurant Manager roles. Note: This description reflects the content provided and is reformatted for readability; no factual changes were made. #J-18808-Ljbffr Giants Baseball & Softball Camps

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