Job Description
Job description: HVAC Service Manager
Central Cooling & Heating - Woburn, MA
Relocation Assistance up to $10,000!
Compensation includes a base salary, plus bonus and commission opportunities - depending on experience (Salary range: $90,000 - $150,000).
Are you a visionary leader with a passion for excellence? Do you believe that leadership is about more than just a title, but about inspiring and uplifting a team to achieve greatness?
At Central Cooling & Heating, we’re on the lookout for a dynamic leader who embodies our commitment to “safety first”, outstanding service and customer satisfaction. With over five decades of setting the standard in HVAC services across Greater Boston, we’re not just hiring a manager; we’re seeking someone who will continue our legacy of excellence and innovation.
Are you ready to make a significant impact?
We’re looking for a leader who can drive our mission forward, mentor our skilled technicians, and maintain our reputation for unmatched quality. If you’re passionate about creating comfort and warmth in every home and want to be part of a team dedicated to delivering the best home services, this is your opportunity.
We don't just offer jobs—we build careers. Here’s why you’ll love being part of our team:
· Affordable, quality health, dental & vision insurance
401(k) w/ company match
Paid vacation, sick and personal days
On-going growth opportunities
Parental Leave
Short term disability, long term disability, and company paid life insurance
Paid training/ongoing education
Friends and Family Discounts on Services
The Role
Serving as a leader, motivator, trainer, recruiter, and sales & revenue driver, the Service Manager inspires their team to provide customers with superior service. This position handles hiring and developing staff, inclusive of setting and maintaining goals/standards, driving production and monitoring pace, and analysis, and obtaining and sharing product knowledge on services and HVAC systems.
Key Responsibilities
Lead, direct, motivate, train, and hold accountable department to reach their highest level of potential, exceptional customer satisfaction and performance standards
Actively promote and create a positive culture of accountability within their department and collaborate and grow intra-company departmental coordination and support
Recruit, interview, and onboard new technicians by working with our talent acquisition team
Provide ongoing technical and safety support 24/7 to staff to ensure maintained level of knowledge and skills to do quality work
Ensure technicians have necessary tools, equipment, and manpower to maximize potential and provide the highest quality service to customers
Work with Warehouse Manager to ensure proper inventory, equipment & tools in warehouse & on trucks
Maximize Resources: constant involvement with call center, dispatch, and various departments to ensure work opportunities are available, acted upon, and technicians are matched to right jobs
Consistently provide service and sales performance support to the techs via ride along, site visits, oversight of repairs, customer resolutions and follow-ups
Monitor invoices, forms, photos, equipment, and schedules
Prepare/review payroll, spiffs, and commissions
Promote performance, enthusiasm and brand loyalty during daily huddles, weekly team meetings, and 1:1’s.Help develop annual budgets, control expenses, and meet or exceed plan for department
Assist in reviewing, revising, and updating price book tasks as necessary to ensure profit
Ensure sufficient staff levels and grow employee skillsets to meet ongoing customer demand and seasonal spikes.
Lead from the front, serve as field backup when customer demand is high
Other tasks and responsibilities as required to maintain efficient department operations
Local travel of around 25%
Desired Skills and Experience
5+ years of HVAC management/supervisory experience
Strong understanding of HVAC equipment, functions, repairs, ductwork modifications, and design
Possess the ability to inspire both personal and professional growth of our team members.
Be detail-oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
Excellent organization skills, accuracy, and dependability
Proficient in using a computer and Microsoft Office applications (Excel, Word & PowerPoint)Service Titan knowledge
Exceptional follow-through capabilities
Knowledge of OSHA safety rules and regulations
Valid Driver’s License and clean driving record
Job Type: Full-time
Pay: $90,000.00 - $150,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Relocation assistance
Vision insurance
Schedule:
Monday to Friday
Weekends as needed
Year-round work
Supplemental Pay:
Bonus opportunities
Performance bonus
Experience:
HVAC Management/Supervisory: minimum 3 years (Required)HVAC Service: 5-8 years (Preferred)
License/Certification:
EPA Universal Certification (Required)
Ability to Relocate:
Woburn, MA: Relocate before starting work (Required)
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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