Job Description

Overview

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Responsibilities

We are looking for people who can:

• Greet, direct, and assist passengers
• Provide public announcements
• Ensure passenger compliance with all safety requirements and federal regulations
• Ensure the safety and comfort of our passengers
• Demonstrate leadership, confidence, and professionalism while handling various kinds of situations including passenger inquiries, operational changes, and emergencies
• Provide clear and calm instructions during an emergency; be prepared to rapidly evacuate passengers from an aircraft
• Assist passengers with special needs, including unaccompanied minors
• Effectively diffuse challenging situations involving disorderly, intoxicated, and irate passengers
• Care for and assist ill, injured, and incapacitated passengers and may administer first aid in compliance with government and company regulations
• Carry out duties in confined spaces of aircraft aisles and galleys
• Adapt to frequent changes in the work environment such as flight schedules, variable weather, and environmental conditions
• Complete all responsibilities in a timely manner contributing to the collective effort of on-time departures and arrivals

Qualifications

Position Requirements

• Minimum Age: 18
• High school diploma or GED equivalent
• Height between 5'0 and 6'0 (without shoes)
• Must be able to fit into a jump seat harness and seat belt without modification in any manner
• Must possess a valid passport with the legal right to travel unrestricted to and from all countries served by Envoy
• Must meet all requirements to enter and exit Canada which include no criminal history within the last five (5) years
• Demonstrated ability to communicate clearly and effectively
• Willing and able to work a variety of shifts including days, nights, weekends, holidays and trips lasting up to four (4) consecutive overnights
• Ability to push, pull, twist, turn and lift equipment, carts and doors of various weights
• Must maintain a well-groomed, professional appearance and comply with all uniform standards
• Possess the legal right to work in the United States
• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport.
• Ability to read, write, fluently speak and understand the English language
• Access to reliable high speed internet and computer or device capable of downloading Microsoft Office Suite

Position Preferences

• One (1) year hospitality experience in hotel, restaurant, or retail industries
• Previous work experience in positions that required face-to-face, public contact
• College degree

Additional Position Details

• Tattoos/body art of any kind may not be visible while in company issued uniform or while attending company sponsored training
• Body piercings are limited to single ear piercings; body piercings of any kind including tongue, nose, eyebrow, or facial piercings may not be visible at any time
• No extreme hair or nail colors or styles
• All forms of government issued identification must contain the same first and last name that appears on the passport
• Must be willing and able to attend training in Dallas/Fort Worth, TX; portions of training will be unpaid
• Upon completion of training, must be willing and able to immediately relocate without any reimbursement to an assigned Flight Attendant crew base (Chicago, IL; Dallas/Fort Worth, TX; Miami, FL; Phoenix, AZ)
• Crew bases are awarded in order of seniority and dependent upon operational needs
• Wages are governed by the contract agreed upon between Envoy and the Association of Flight Attendants (AFA)
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
• Federal law requires Envoy to determine an applicant's history of Department of Transportation (DOT) drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position

Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles.

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