Job Description

Overview Customer Service Representative-Remote (Ultimate Medical Academy Grads Only) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client\'s products and/or services. Applications accepted on an ongoing basis. Military veterans are encouraged to apply. What You Will Do In This Role Provide inbound customer support using a call flow guide Help customers resolve basic technical issues Track, document, and retrieve information in databases Offer additional products and/or services Deliver expert customer experiences…with a smile. Your Qualifications Must be a recent Ultimate Medical Academy Graduate or from one of our other recruiting partners 1+ year of customer service experience Some positions may require an associate degree or higher and/or a 2-year medical certification Open availability A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed High Speed internet (no wireless/hotspots or satellite) and a smartphone Must reside in the United States and have a valid U.S. address for residence What’s In It For You The base salary range for this position is $15-$18/hr. Benefits available to eligible employees include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. Applications accepted on an ongoing basis. DailyPay enrollment option to access pay *early* Paid training and performance-based incentives Lucrative employee referral bonuses Networking opportunities with groups such as Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic, Women in Tech, OneEarth Champions, and more Health and wellness programs with trained partners Mentorship programs that support your career journey Work-from-home convenience DEI, global citizenship, sustainability, and community support programs Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Location USA, OH, Work-at-Home Legal and Compliance Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

R1618495

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: English, Spanish. To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. #J-18808-Ljbffr Concentrix

Job Tags

Remote job, Work from home,

Similar Jobs